Frequently Asked Questions
Support and solutions for your creative journey
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is the warranty period for PreSonus hardware?
Most PreSonus hardware products include a one-year limited warranty from the date of purchase, covering defects in materials and workmanship.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected service.
How do I return a product for a refund?
You can return items within 30 days of receipt. Products must be in their original packaging and include all accessories to be eligible for a full refund.
Are software downloads refundable?
Due to the nature of digital products, software licenses and downloadable content are non-refundable once the product key has been issued or activated.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying purchases.